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Vocal Privacy Policy - Please read the body of this text carefully before proceeding |
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Published: 01 January 2005 Prior to browsing this Website or any other site provided by, managed by or operated by Vocal or its contracted partners. It is your responsibility to read the Privacy Policy. You can notify us in the manner set out below if you do not want us to share information about you with third parties. It does not apply to any thirds party web sites to which Vocal may link or be linked to. You are able to visit the Vocal web site without being a subscriber and without disclosing any Personal Information, but we will require some Personal Information if you wish to use any of our Subscription or Contract based. By accessing and using the Website you are agreeing to be legally bound by the Terms of Use and this Privacy Policy. You should therefore also read any Terms of Use applicable to the specfic website before using the site. By supplying Personal Information, we are able to provide you with the services that you require. If you provide us with Personal Information, it will be collected, stored and used in accordance with this Privacy Policy. Vocal is determined to protect your privacy. It is very important to us that you should be able to use and enjoy the Website without having to compromise your privacy unacceptably. Knowing something about our users is, however, necessary to ensure that our service is continually improved. We need to build an accurate picture of the needs and wishes of our users, and to be able to communicate with you. That enables us to offer a service that is relevant and truly interactive, which is what our users expect. It also helps us to maintain the greatest possible free-to-user access to the Website. Personal Information is any fact that identifies you as an individual rather than a member of a group. The Personal Information that you supply us must be true, complete and accurate in all respects and you agree to inform us immediately of any changes to it. Vocal will deal with your Personal Information in compliance with the current UK data protection legislation. We endeavour to collect and use your Personal Information with your knowledge and permission and will typically do so when you order and use Vocal’s products and services, make enquiries, request information about products or services or when you respond to communications from us. Personal Information may be used for a number of purposes which include but are not limited to: processing your orders, managing and administering your account; delivering your products and services; providing information that you request; responding to complaints or billing enquiries; overseeing debt recoveries; authenticating your identity. We may also undertake market, product and services analysis based on your use of any of the Vocal products or services, contacting you with information about new developments, and special offers by post, telephone and automated means such as mobile text message E-mail, Fax, Pager, and the world wide web. . We will only send marketing messages to you about new products and services that we consider may be of interest to you. You may contact us at anytime in order to have your details removed from lists used by us for marketing purposes, to update your information or to advise us how you would like to receive information about our and/or third party products and services. To update your marketing preferences please e-mail marketing@vocal.uk.com and provide details as requested below. Vocal continually enhances its procedures and technology to protect your Personal Information from unauthorised access, loss and destruction. Through use of the latest secure sockets layer (SSL) technology, sensitive information such as your password will be encrypted. Communications via the Internet, such as e-mails, are not secure unless they have been encrypted. As such, Vocal is unable to accept responsibility for any unauthorised access or loss of Personal Information that is beyond its control. Vocal may monitor or record your calls, e-mails, messages and other communications with us. Such monitoring will be carried out in accordance with UK law and will only be used for business purposes. Such purposes include the prevention of unauthorised use of Vocal's products, services, systems and web sites, quality control, training, ensuring effective systems operation and the prevention or detection of crime. We reserve the right to access and disclose your Personal Information to comply with applicable law and government requests, to operate our systems or to protect our users. We also reserve the right to disclose your Personal Information to third parties where a complaint arises concerning your use of our services that is deemed inconsistent with our terms and conditions. We automatically collect some data about our users' browsing actions and patterns. This is aggregate data and does not identify any individual. We may also ask you to provide personal information on a voluntary basis in order to get a clearer picture of our users. It is then entirely up to you whether you are happy to give us this information. In the course of entering competitions, promotions and other offers you will be asked to give some details about yourself. You may also choose to e-mail us or make contact with us in other ways. Such contact gives us information about you. If you have any financial dealings or make purchases with our trading partners on co-branded sites, they will ask for certain information. This information may be shared with us. We use aggregate audience details (where no individual is identifiable) to help us improve our understanding of our users and their preferences. It also helps us develop the Website and audit its use. The information about you as an identifiable individual, including contact details, may be used in the following ways: • to conduct market research and other surveys. • to create and draw to your attention material and commercial opportunities that may be of interest to you. • to be shared with advertisers, trading partners and other commercial entities with whom we have or might have an association. We may also be able to share the information that they obtain about their users, which may include you. We only share personal information about you with third parties whom we have selected carefully and with whom we have, or may have, a commercial relationship. Vocal complies with the relevant legal requirements and takes all reasonable care to ensure that your information is secure and private and is only seen by responsible third parties. However we cannot be held responsible for the actions of any third party who receives or obtains access to the information, or for any breach of security. If you tell us that you do not want us to use your details, then data about your use of the Website would then only form part of aggregated statistics and would not be related to you as an individual. You can ask to see the information we have about you by e-mailing a request to help@vocal.uk.com Your information is stored by Vocal in secure, password protected, databases, so that no other users have access to your account information. We strongly recommend that you do not divulge your password to anyone. Vocal will never ask for your password in any unsolicited correspondence. To allow you to carry information across pages of the Website and avoid having to re-enter information. To help us recognise you as a unique visitor (just a number) when you return to the Website and to allow us to tailor content, details and the presentation of the Website to match your preferences. To compile anonymous, aggregated statistics that allow us to understand how users use the Website and to help us improve the structure of the Website. We cannot identify you personally in this way. Third parties serve cookies via the Website. These are used for the following purposes: To serve content on the Website and track whether this content are clicked on by users. To control how often you are shown any particular content. To count the number of anonymous users of the Website.To provide security within transactions. Some of our web pages may contain electronic images know as web beacons (sometimes know as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of the Website if cookies are disabled. The internet does not recognise national boundaries. Services on the net are accessible globally so collection and transmission of personal data is not always confined to one country. You should be aware that by using the Website and those of our partners or any site we link through to, your personal data may be processed in or transferred to other countries and you agree to your personal data being transferred or processed in this way. Vocal may be obliged to disclose your Personal Information to meet any legal or regulatory requirements or obligations in accordance with applicable law. If you want further information, or wish to communicate with us about this Privacy Policy and your wishes about your personal information, please e-mail us at help@vocal.uk.com. When EMailing us, please quote your name, address, together with your Vocal account number. We would also request that you provide a brief description of the information that you require. We will take all reasonable steps to confirm your identity before providing you with details of any Personal Information we may hold about you. Please note that we may charge £25 to cover the administration costs involved with such requests. The controller of the Website is Vocal Limited, registered in England and Wales under company number 3621410, whose registered office is at , 47 Butt Road, Colchester, Essex, UK. Any queries or notices under the Data Protection Act should be addressed to the IT Director at the above address. Vocal reserves the right to amend or modify this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation |
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